Feel free to contact me if you have
any queries at all – I have given some likely examples below:
Q – How
can I be sure Total Claim Solutions will manage my claim to my complete
satisfaction?
- As TCS will only invoice your insurer once
you are
completely satisfied with the repairs, it is in our interests to ensure
you are happy with the service provided. In my 25 years
insurance
company experience, one of the main types of customer complaints
received related to customers not being kept fully informed of what is
happening with their claim and promises not being fulfilled.
By
using the latest technology, TCS will ensure customers have full access
to how the claim is progressing and ensure the repair quality is
acceptable. My own philosophy has always been that if I
wouldn’t accept the repair why would I expect a customer to?
Q – What
happens if my insurer does not accept the TCS estimate?
- I accept and fully anticipate some estimates will not
be
authorised by the insurer for a variety of genuine reasons eg
–
the insurer may have a preferred contractor network or simply that the
TCS estimate is higher than one already received. In these
cases,
TCS will simply close our file without any charge being made.
Q – What
happens if I am not satisfied with the service provided by TCS?
- I am fully committed to giving total customer
satisfaction,
but accept that occasionally things do go wrong and need to be resolved
quickly. TCS relies on its reputation to deliver excellent customer
service in order to generate new customers and I promise that any
complaints received with be given my immediate and personal attention.
Q – Why
should I use TCS?
- Because I am passionate about getting the little
things
right and making sure customers inconvenience is kept to an absolute
minimum. Nothing gives me greater satisfaction than seeing a
customer’s house being returned to a home as quickly as
possible
and the customer being delighted with the Total Claim Solutions
experience.
Why not give us a
call………what have you got to lose?
As an introductory
offer, TCS
will even pay your Buildings Policy Excess (up to a maximum
£50)
whenever an estimate over £2000 is accepted by your
insurer. This offer will be reviewed and may be withdrawn for
all
new instructions received after 30th June 2011.
So if you suffer buildings damage which will cost more than
£2000
to repair and your insurer accepts the TCS estimate, you will not only
get TCS services for free, but not have to pay a policy excess to your
insurer if it is £50 or less.
I am giving this offer for a very limited time as I am a newly formed
company and as with all new companies, customer’s
testimonials
play a vital part in developing the business and attracting new
business. Once I have sufficient customer feedback I will no longer be
running this incredible offer so be one of the lucky ones to benefit.
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